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Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wowfactor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wowfactor.fashion
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reviews
(16 reviews)
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Why Buy From Us
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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These are amazingly great quality will be ordering another pair, I will post a picture when I try them on but I need to loose some weight first so that I do not stretch them out in the butt area and receive no snap back lol. These are very nice and Im satisfied with the purchase.
It actually fits and looks good, I'm happy with my purchase and very likely will buy again.
Nice color. Good fit. USA size 15 fits 3xl perfectly. Autumn clothing, not Winter.
Delivery 16 days, jeans are very cool. sat well, stretch, A little bit of thread stick out, but this is not a problem, in general liked, thanks, the store is responsive, goes to contact when you write
I love it n thanks 4 d gift
I'm buying my second jeans. The first ordered black, now I bought red... The order was made on the attached dimensional grid, based on customer reviews.
Delivery was super fast,Very good.Material is light,trouser is highwaist, fits very well,buying more colours. Took size small,very true to size.
Pants are as described/pictured. They bunch up around the knees for me (I am 5 foot 2 in115lbs, wear a size medium in US). Still nice pants though. Thin material, not for colder months. Pants came to US in 22 days and was shipped in the next day.
Honest the fit is amazing.Wonderful quality. Great rise!Will buy more.
It is amazing if you have thicker thighs it’s a little snug but it fits perfectly I will be getting more colors
It came in a week! I bought yellow jeans. If I was taller it would look extra nice.
very cute and high waisted perfectly ！Size fits as advertised. Thin and stretchy material.
cute !! jeans are great quality.i really liked them they were just how I wanted… I went through reviews to find out what size I should get and it worked out well !! it came in about 2 weeks maybe less than that !!
I have been lucky in getting the perfect size of jeans when I buy online…they fit so well! Fits my waist and the length is pretty ideal,Just like the picture, the colour is nice too. One minor problem is that the button hole was a bit too small so I had to cut it a bit to make it bigger
"Came really fast, earlier than expected and also has a real denim feel to it. The buttons are kind of loose.the jeans were very nice fitting on my waist but they were also very high waisted. "
Jeans came quickly, good quality, warm, pleasant to the body. Did not cut the loop under the button. I took my daughter, she is long, and on my height 175 cm. A little short, but we both liked it! Thank you store!