SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wowfactor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wowfactor.fashion
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's good quality and I got it super fast. The size ordered is perfect.
Only wore it once. In love. I’m 5,6 and 150 pounds hugs me nicely with no pain & I have thighs.
If it is excellent it helpd me in perfectly so I wouldn’t have to wear a waist trainer and it was quite comfortable. This is pictures of me with the panty on underneath a white onesie that looks like a dress and even though he sure you can’t see the panty and my tummy looks pretty flat
Love it. It’s super comfortable, I wear it all the time.
ok
Exacta la talla
It was a good product it fits good and it came in fast would but I would say get a size bigger so it can fit but overall it fits great
I LOVE IT SO MUCH. it stretches and it also feels nice, I would totally buy again.
This my second time ordering I sized up but now I wish I would’ve sized down cause I lost weight since the last time I ordered back in June
I love shaper but unfortunately I order too big, I should have ordered one size down and everything would be perfect, other than that it's really nice, good material.
Thank you so much I am leaving a feedback on 5 star
They are perfect thank you
shaper panties sexy lace shapers body shaper with zipper double control panties women shapewear sexy lace waist trainer deserves 5 stars!
Very nice product. five stars seller, thanks.
Very good. It isnt super tight but it does provide a good shape and is low enough to fit under high waist leggings and still wear a regular top
Thank you a lot! Absolutely 5 stars!!!
Impeccable XXL for size 42, dresses perfectly I recommend, very good quality. Thank you to the store
Thank you soo much!! Quality really good! I'll give this store 5 stars.
Very satisfied...great quality!
I am happy with my order. I recommend it.
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
5 stars to the store! I am extremely satisfied with my purchase!
SUPER good just like the picture. Quality First. Twelve days to reach MIAMI USA. I recommend this store. Thank you.
It's beautiful but no pressure on the panty
He sent fast. Good product the quality very good a. It is comfortable and does its function well