SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wowfactor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wowfactor.fashion
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm obsessed with the colors. I think it will look great on me. I'm not sure about the glue. I would probably buy a stronger one.
Beautiful me charm
These ones are okay. Definitely my least favourite out of the ones I purchased. Not exactly as pictured but okay. Excellent for the price. I recommend opaque ones as the glue and real nails show through the more transparent options like these ones. Use the gift glue gel instead of the liquid glue. They hold just as well and will not ruin your nails so you can reuse them.
Awesome set of press ons, high quality and many sizes to choose from. Shipped very quickly, arrived quickly and contained free set of nail stickers as well. Really happy, will order again!
I got here fast.
Beautiful nails
they are just as described. fast delivery. absolutely no problems
Looks just like the picture, shipped quickly, and comes with press on tabs for temporary wear. Great for if you only wanna wear them for like 1-3 days and reuse them :)
i would like to get these
very pretty nails :D they are adorable
Very cute
Very pretty and easy to apply. There are two sets of nails- one set is maroon and the other set is cream with maroon designs. A tube of nail glue is included. Will buy these again in a different color. Also, the item arrived prior to the estimated date.
Wonderful arrived in 2 weeks I will order again...
Nice colors. Quick delivery. Rounded. Can’t wait to try
I like these nails they are cute but the shape is not really for me I’m more of a long coffin girl they are still very cute tho!
It looks so cute! I cant wait to try them on and very fast shipping! tysm
love the product, came with liquid glue and an adhesive glue as gift thank you.
very nice ♡